Hotel General Manager: Guest Excellence & Team Growth

Heeton Concept Hotels; Manchester; Vor Ort; GBP 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Employee recognition & rewards (Heeton

Leave entitlement enhancements

Private Medical & Dental

Pension scheme

Employee Assistance Programme

Discounted hotel rates

Referral scheme

Cycle to Work

Zusammenfassung

Heeton Concept Hotels in Manchester seeks an experienced Hotel Manager to lead day-to-day operations, drive superior guest experiences and robust financial performance. You will shape a culture of continuous improvement, coach leaders, and ensure brand and regulatory compliance across all departments.

The role demands hands-on leadership, a focus on EBITDA, guest satisfaction, and People BSC outcomes, while nurturing a high-calibre team and sustaining a guest-ready hotel at all times.

Qualifikationen

• Previous hotel management experience in a branded or independent hotel environment.
• Exceptional leadership skills and a passion for developing managers and teams.
• Effective communication, coaching and influencing skills at all levels.
• Strong planning, prioritisation and project management.
• Excellent customer service and problem-solving abilities.

Aufgaben

• Oversee daily operations of all hotel departments (Front Office, Housekeeping, Maintenance).
• Ensure outstanding guest service and guests satisfaction targets.
• Maintain brand standards and guest readiness at all times.
• Manage resources to maximise efficiency and profitability.
• Monitor performance and implement improvements where needed.
• Lead talent acquisition and development for hotel teams.

Kenntnisse

Leadership & People Management

Budgeting & P&L

Guest Service Excellence

Operational Excellence

Strategic Planning

Communication & Coaching

Commercial Awareness

Team Development

Ausbildung

Hospitality Management degree

Tools

Hotel Management System

MS Office

Jobbeschreibung

Heeton Concept Hotels in Manchester seeks an experienced Hotel Manager to lead day-to-day operations, drive superior guest experiences and robust financial performance. You will shape a culture of continuous improvement, coach leaders, and ensure brand and regulatory compliance across all departments.

The role demands hands-on leadership, a focus on EBITDA, guest satisfaction, and People BSC outcomes, while nurturing a high-calibre team and sustaining a guest-ready hotel at all times.