Hospitality Operations Lead — West London

Berkeley Scott Limited; Greater London; On-site; GBP 41,000 - 50,000; Full time

Job summary

Berkeley Scott Limited in West London is seeking an Operations Manager to oversee day-to-day hotel/accommodation operations, guest experience, housekeeping standards and facilities management. The role requires strong leadership, cost control and a proactive, hands-on approach to drive service excellence across all departments.

The ideal candidate will have extensive hotel/accommodation operations experience, robust team management skills, and a solid understanding of front office, housekeeping,

Qualifications

• Experience in hotel/hostel/accommodation operations.
• Proven track record in staff development and team leadership.
• Experience in front office and housekeeping operations.
• Knowledge of Health & Safety and compliance.
• Strong guest-service and problem-solving skills.
• Hands-on, commercially aware with rota, cost and resources management.

Responsibilities

• Leading day-to-day property operations.
• Managing and developing operational teams.
• Housekeeping, cleanliness and guest experience.
• Health and Safety and compliance.
• Maintenance and facilities management.
• Rotas, staffing and performance management.
• Cost control and operational budgets.
• Guest complaints and service recovery.
• SOPs, processes and operational standards.

Skills

Staff development

Operational planning

Quality benchmarks

Team leadership

Front Office knowledge

Housekeeping knowledge

Health & Safety

Compliance

Cost control

Job description

Berkeley Scott Limited in West London is seeking an Operations Manager to oversee day-to-day hotel/accommodation operations, guest experience, housekeeping standards and facilities management. The role requires strong leadership, cost control and a proactive, hands-on approach to drive service excellence across all departments.

The ideal candidate will have extensive hotel/accommodation operations experience, robust team management skills, and a solid understanding of front office, housekeeping,