Hotel Operations Lead: Drive Guest Delight & Profitability

Rbh Hospitality Management; Delph; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Course sponsorship

30% F&B discount

Job summary

RBH Hospitality Management in Delph, United Kingdom, seeks an experienced Hotel Operations Manager to oversee daily hotel operations across front office, housekeeping, F&B and maintenance, ensuring smooth service and guest satisfaction.

You will lead department heads, drive profitability through efficient operations, monitor guest feedback, and collaborate with Sales, Marketing and HR to deliver outstanding guest experiences while maintaining high standards of safety and service.

Responsibilities

• Oversee daily hotel operations across front office, housekeeping, F&B and maintenance to ensure smooth, efficient service.
• Lead and manage department heads and staff, providing guidance, support, and training for high service levels.
• Monitor guest feedback and address complaints promptly to sustain high guest satisfaction.
• Review financial performance (occupancy, RevPAR, F&B revenue) and implement profitability strategies.
• Ensure compliance with quality, cleanliness, safety and regulatory standards through regular inspections.
• Collaborate with Sales, Marketing and HR to align operations with business goals and maximize revenue.
• Communicate performance to senior management with regular reports on guest satisfaction, finances, and operations.

Job description

RBH Hospitality Management in Delph, United Kingdom, seeks an experienced Hotel Operations Manager to oversee daily hotel operations across front office, housekeeping, F&B and maintenance, ensuring smooth service and guest satisfaction.

You will lead department heads, drive profitability through efficient operations, monitor guest feedback, and collaborate with Sales, Marketing and HR to deliver outstanding guest experiences while maintaining high standards of safety and service.