Hotel Operations & Guest Experience Leader

Prs Recruitment; Hythe; On-site; GBP 35,000 - 55,000; Full time

Job summary

Prs Recruitment in the United Kingdom is seeking a Hotel Manager to oversee daily operations, guest services, and property management.

You will plan accommodation, manage budgets, supervise staff, address complaints, ensure safety and licensing compliance, and coordinate with contractors and suppliers to maintain high standards. This role emphasizes strategic planning, marketing the hotel, and maintaining financial records to support sustainable business growth.

Responsibilities

• Plan and organize the Hotel accommodation
• Care and upkeep maintenance for the catering and other hotel services
• Promote and market the Hotel business
• Manage the budgets and plan financials for the Hotel
• Should be able to control expenditure
• Maintain all statistical and financial records
• Train and monitor staff needs at the Hotel
• Plan and Maintain work schedules for the Hotel Staff
• Deal with customer complaints and comments at the Hotel
• Address problems arising in day to day operations
• Supervise maintenance, supplies, renovations and furnishings at the Hotel
• Deal with relevant contractors and suppliers
• Ensure security is effective is maintained
• Carry out inspections of property and services regularly
• Ensure compliance with licensing laws, health and safety and other statutory regulations in the UK.

Job description

Prs Recruitment in the United Kingdom is seeking a Hotel Manager to oversee daily operations, guest services, and property management.

You will plan accommodation, manage budgets, supervise staff, address complaints, ensure safety and licensing compliance, and coordinate with contractors and suppliers to maintain high standards. This role emphasizes strategic planning, marketing the hotel, and maintaining financial records to support sustainable business growth.