Hotel Operations Leader | Guest Experience & Growth

Baxterstorey Uk; England; On-site; GBP 40,000 - 62,000; Full time

Job summary

BaxterStorey UK is seeking an experienced hospitality operations leader to oversee day-to-day hotel activities across Front Office, Housekeeping, F&B, Maintenance and Events. You will ensure exceptional service and drive guest satisfaction while guiding a multi-department team.

The role emphasizes strong leadership, financial acumen, and the ability to optimise performance, audits, and brand compliance while fostering a positive workplace culture across all departments.

Qualifications

• Proven experience in hotel, hospitality, or leisure management.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal abilities.
• Financial and commercial awareness.
• Strong organisational and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Excellent communication skills.

Responsibilities

• Oversee the day-to-day operations of Front Office, Housekeeping, F&B, Maintenance and Events.
• Ensure the hotel delivers excellent service standards and guest satisfaction.
• Monitor operational performance and implement improvements where required.
• Conduct regular audits to ensure compliance with brand, company and regulatory standards.
• Lead, motivate and develop departmental managers and team members.
• Recruit, train, coach and support staff to achieve business objectives.
• Manage hotel budgets, forecasts and financial performance.

Skills

Hotel/hospitality management

Leadership

Customer service

Financial awareness

Organisational skills

Problem-solving

Communication skills

Education

Hospitality management qualification

Tools

PMS knowledge

Food Safety qualification

Job description

BaxterStorey UK is seeking an experienced hospitality operations leader to oversee day-to-day hotel activities across Front Office, Housekeeping, F&B, Maintenance and Events. You will ensure exceptional service and drive guest satisfaction while guiding a multi-department team.

The role emphasizes strong leadership, financial acumen, and the ability to optimise performance, audits, and brand compliance while fostering a positive workplace culture across all departments.