Hotel Ops Leader — Guest Experience & Discounted Stays

Burlington Hotel; Aylesbury; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Discounted hotel stays for you and the

Development opportunities

Job summary

Bespoke Hotels in the United Kingdom is seeking an experienced Hotel Operations Manager to supervise day-to-day hotel activities across Front Office, Housekeeping, Food and Beverage, Maintenance and more.

You will lead department heads, ensure cost control, uphold health and safety standards, and drive guest satisfaction and profitability. The role offers opportunities for development within a growing, diverse hotel group and a commitment to equal opportunity.

Qualifications

• Strong experience in hotel/operations management.
• 1–2 years in a similar role preferred.
• Ability to deliver high-quality guest service.

Responsibilities

• Oversee daily operations of all hotel departments to ensure smooth service.
• Maintain high standards of cleanliness, service and presentation.
• Conduct daily inspections of guest rooms and facilities.
• Coordinate departmental activities to ensure seamless communication.
• Address operational issues promptly and escalate major concerns to the General Manager.

Skills

Operations management

Guest service excellence

Staff leadership

Job description

Bespoke Hotels in the United Kingdom is seeking an experienced Hotel Operations Manager to supervise day-to-day hotel activities across Front Office, Housekeeping, Food and Beverage, Maintenance and more.

You will lead department heads, ensure cost control, uphold health and safety standards, and drive guest satisfaction and profitability. The role offers opportunities for development within a growing, diverse hotel group and a commitment to equal opportunity.