Hotel Operations Leader — Guest Experience

The QHotels Collection; Ashford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development

Employee Assistance Program -Hospitaly

Refer a friend scheme

Free parking

Job summary

The QHotels Collection is seeking an experienced Operations Manager for Ashford, Kent, to lead day-to-day hotel operations across multiple departments, ensuring an outstanding guest experience.

You will be a strong, engaging manager with people leadership experience, commercially astute and passionate about hospitality, driving performance and service standards while collaborating with Heads of Departments.

Qualifications

• Previous experience as a Manager - either a General Manager within a smaller property or currently a Food & Beverage Operations Manager seeking a step up into Operations Management.
• People management experience
• Commercially astute
• Strong knowledge of the industry, latest trends
• Highly passionate & driven about hospitality

Responsibilities

• You will be a strong operational leader, overseeing the day-to-day operations of the hotel across a multitude of departments, including food & beverage, housekeeping, kitchen, maintenance, front of house amongst others.
• You will be an engaging Manager, a natural with building strong relationships, working together with the Head of Departments to ensure guest experience is at the forefront!

Job description

The QHotels Collection is seeking an experienced Operations Manager for Ashford, Kent, to lead day-to-day hotel operations across multiple departments, ensuring an outstanding guest experience.

You will be a strong, engaging manager with people leadership experience, commercially astute and passionate about hospitality, driving performance and service standards while collaborating with Heads of Departments.