Guest Experience & Events Supervisor - Upsell Focus

The QHotels Collection; Ashford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health club membership

Discounts across group

Family & Friends discounts

Training support

Learning & development

Hospitality Action support

Refer a friend

Free parking

Job summary

Ashford International Hotel & Spa in Ashford, Kent, a 4-star, 179-bedroom property, offers Horizon restaurant, Quench bar, afternoon tea, private dining and venues for meetings and events.

Lead and supervise a team to deliver an excellent guest experience, drive revenue through upselling, and ensure training for all team members. The QHotels Collection is Disability Confident and committed to diversity and inclusion.

Qualifications

• Previous supervisory experience in hospitality F&B.
• Strong service orientation in a fast-paced operation.
• Knowledge of wines and spirits.
• Proven ability to motivate and develop a team.

Responsibilities

• Lead and supervise your team to deliver high guest experience.
• Drive revenue by upselling and promoting promotions.
• Ensure training is delivered to all team members.

Skills

Supervisory exp

Service-focused

Wine & spirits knowledge

Team motivation

Job description

Ashford International Hotel & Spa in Ashford, Kent, a 4-star, 179-bedroom property, offers Horizon restaurant, Quench bar, afternoon tea, private dining and venues for meetings and events.

Lead and supervise a team to deliver an excellent guest experience, drive revenue through upselling, and ensure training for all team members. The QHotels Collection is Disability Confident and committed to diversity and inclusion.