Hotel Operations Director – Guest Experience & Growth

IHG Hotels & Resorts; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Scotland is seeking a Director of Operations for voco Grand Central Glasgow. The role involves overseeing daily operations, collaborating with departments, and leading a high-performing team. Ideal candidates will have experience in upscale hotel operations and a strong background in Food & Beverage, along with a hands-on leadership style. The position offers competitive salary and benefits, along with opportunities for growth and development. If you are passionate about hospitality and want to make an impact, apply today.

Benefits

Competitive salary

20% performance bonus

Pension

Life Insurance

Private Healthcare

Worldwide discounted hotel rates

Discounted food & beverage

Friends & family rates

Milestone gifts

Qualifications

• Proven experience in a Director of Operations role within an upscale hotel.
• Strong leadership in Food & Beverage across multiple venues.
• A guest-first mindset with branded hotel experience.
• Hands-on leadership style, leading by example.
• Passionate about team success and memorable guest experiences.

Responsibilities

• Oversee day-to-day hotel operations and shape strategic direction.
• Collaborate with departments like Finance, HR, and Commercial.
• Coach and develop department leaders and high-performing teams.
• Build strong relationships and champion continuous improvement.
• Position the hotel as a standout destination.

Skills

Director of Operations experience

Food & Beverage leadership

Strategic mindset

Visible leadership style

Collaboration and team success

Job description

A leading hotel chain in Scotland is seeking a Director of Operations for voco Grand Central Glasgow. The role involves overseeing daily operations, collaborating with departments, and leading a high-performing team. Ideal candidates will have experience in upscale hotel operations and a strong background in Food & Beverage, along with a hands-on leadership style. The position offers competitive salary and benefits, along with opportunities for growth and development. If you are passionate about hospitality and want to make an impact, apply today.