Hotel Night Manager

Delta Hotels By Marriott Bristol City Centre; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training programs and career growth

Global Marriott discounts

Complimentary gym membership

Meal on Duty

Free Parking

Employee discounts

Job summary

Delta Hotels by Marriott Bristol City Centre is seeking a dedicated Night Manager to lead overnight Front Office operations, ensuring seamless service and a memorable guest experience in a vibrant city centre setting.

You will oversee night audits, payroll-related tasks, and HR activities, while coaching supervisors and delivering smooth communication between night and day teams; a proactive, guest-first mindset is essential.

Qualifications

• Experience in hotel front office management and overnight operations.
• Strong communication and problem-solving skills.
• Proactive approach to guest safety and service.

Responsibilities

• Serve as Manager on Duty, overseeing all hotel operations overnight.
• Ensure high levels of hospitality and create a welcoming environment.
• Handle guest enquiries and complaints professionally.
• Coordinate handover from Night to Day team.
• Ensure night audits are completed accurately.
• Oversee financial-related duties during the night.
• Assist HR activities including payroll and recruitment.
• Support and develop supervisors and team members.
• Ensure guest safety and wellbeing during the night.

Skills

Front Office Management

Guest Service

Communication

Problem Solving

Job description

Welcome to Delta
Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity
Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.

We have an exciting opportunity within our Front Office team for a Night Manager, where you will be responsible for managing the night operations and ensuring the Front Office runs smoothly and efficiently whilst delivering exceptional guest experiences.

The Role

• Serving as the Manager on Duty, overseeing all hotel operations during overnight
• Ensuring the highest levels of hospitality and service are provided and promoting a welcoming environment for our guests
• Handling guest enquiries and complaints professionally and resolving issues promptly and effectively
• Co-ordinating the smooth transition of information from the Night team to the Day team
• Ensuring the night audits are completed accurately
• Overseeing the smooth running of financial related duties
• Assisting with HR related activities including payroll and recruitment
• Supporting and developing supervisors and team members
• Ensuring the safety, security and wellbeing of our guests throughout the night

What do you need to apply?

We are looking for an experienced and confident Night Manager who is passionate about delivering exceptional guest service. You will have previous hotel or front office management experience with an understanding of night audit procedures and health and safety. You will have excellent communication and problem‑solving skills and have a proactive approach to ensuring our guests have a safe, comfortable and memorable stay.

Benefits Include

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Meal on Duty
• Free Parking
• Discounts and much more…