Night Manager

Delta Hotels by Marriott Bristol City Centre; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Global hotel discounts

Gym membership

Staff recognition programme

Life assurance

Meal on duty

Free parking

Training & career growth

Job summary

Delta Hotels by Marriott Bristol City Centre is seeking a confident Night Manager to lead overnight operations and maintain exceptional guest service. You will oversee the night team, manage guest enquiries, and ensure accurate night audits while supporting payroll and recruitment.

We are looking for hotel or front office management experience, with strong communication skills and a proactive approach to guest safety and service excellence.

Qualifications

• Experience in hotel or front office management with night-shift exposure.
• Strong communication and problem-solving abilities.
• Understanding of night audit procedures and health and safety standards.

Responsibilities

• Oversee all hotel operations during overnight hours as Manager on Duty.
• Ensure the highest hospitality standards and a welcoming environment for guests.
• Handle guest enquiries and complaints promptly and professionally.
• Coordinate the handover of information from Night to Day teams.
• Ensure accuracy of night audits and related financial duties.
• Assist with HR activities including payroll and recruitment.
• Support and develop supervisors and team members.
• Maintain guest safety, security and wellbeing throughout the night.

Skills

Front office management

Night audit procedures

Health and safety

Communication

Problem-solving

Job description

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both. But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.

We have an exciting opportunity within our Front Office team for a Night Manager, where you will be responsible for managing the night operations and ensuring the Front Office runs smoothly and efficiently whilst delivering exceptional guest experiences.

The Role

You will be:

• Serving as the Manager on Duty, overseeing all hotel operations during overnight
• Ensuring the highest levels of hospitality and service are provided and promoting a welcoming environment for our guests
• Handling guest enquiries and complaints professionally and resolving issues promptly and effectively
• Co-ordinating the smooth transition of information from the Night team to the Day team
• Ensuring the night audits are completed accurately
• Overseeing the smooth running of financial related duties
• Assisting with HR related activities including payroll and recruitment
• Supporting and developing supervisors and team members
• Ensuring the safety, security and wellbeing of our guests throughout the night

What do you need to apply?

We are looking for an experienced and confident Night Manager who is passionate about delivering exceptional guest service. You will have previous hotel or front office management experience with an understanding of night audit procedures and health and safety. You will have excellent communication and problem-solving skills and have a proactive approach to ensuring our guests have a safe, comfortable and memorable stay.

Benefits Include:

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Discounts and much more…

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre!