FRONT OFFICE ASSOCIATE

Delta Hotels by Marriott Bristol City Centre; West of England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Training programs and career growth

Marriott global discount

Complimentary gym membership

Staff recognition programme

Life assurance

Meal on Duty

Free Parking

Incentive payment

Discounts

Job summary

Delta Hotels by Marriott Bristol City Centre is seeking a Front Office Host to welcome guests and provide a warm, memorable experience in a dynamic city centre hotel.

You will be the first point of contact for guests, handling check-in/out, inquiries and issues with professionalism and care, while promoting hotel services and ensuring guest satisfaction.

Qualifications

• Excellent interpersonal and communication skills are essential.
• Previous experience in hospitality, customer service or front office operations is valued.
• Friendly, approachable attitude with a genuine care for guests.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Respond to guest inquiries and concerns promptly and professionally.
• Maintain high level of customer service by anticipating needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues.
• Promote hotel services and amenities to enhance the guest experience.
• Monitor guest feedback and contribute to service improvements.
• Maintain accurate records of guest interactions and transactions.

Job description

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity

Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.

But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.

We have an exciting opportunity in our Front Office team as a Front Office Host where you will be the first point of contact for our guests, delivering a warm welcome and helping to create memorable guest experiences.

The Role

You will be:

• Welcoming and assisting guests with check-in / check-out procedures, ensuring a smooth and enjoyable experience
• Responding to guest enquiries and concerns promptly and professionally, providing accurate information and effective solutions
• Maintaining a high level of customer service by anticipating guest needs and exceeding their expectations
• Handling guest complaints with empathy and resolving issues to their satisfaction
• Promoting hotel services and amenities to enhance the overall guest experience
• Monitoring guest feedback and contributing to continuous service improvements
• Maintaining accurate records of guest interactions and transactions

What do you need to apply?

We are looking for someone with excellent interpersonal and communication skills who genuinely enjoys connecting with people and making them feel welcome. Previous experience in hospitality, customer service, or front office operations is highly valued, but what matters most is a friendly, approachable attitude and a genuine care for our guests. You will be organised, able to handle multiple tasks with a smile, and be confident in solving problems thoughtfully, always striving to create a positive and memorable experience for everyone who walks through our doors.

Benefits Include:

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Incentive payment opportunity
• Discounts and much more…

Join us and be part of a team that values excellence, sustainability, and career growth.