Hotel Guest Experience Specialist

John Lewis Partnership; Leckford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

Job summary

John Lewis Partnership in Leckford, UK is seeking a Hotel Leisure Assistant to deliver consistently high levels of customer service and maintain clean, welcoming guest areas. You will support hotel departments, respond to guest queries, and help uphold our standards of service and safety across the operation.

The role requires a friendly, proactive approach, basic IT and POS familiarity, and strong communication.

Qualifications

• Customer service experience with a hospitality mindset.
• Basic IT knowledge and ability to use standard software.
• Clear and effective communication with guests and team members.

Responsibilities

• Deliver outstanding guest service and maintain high standards of cleanliness.
• Assist guests and resolve queries at first contact.
• Handle payments in line with hotel standards when required.
• Support other hotel departments to enhance guest experience.
• Follow health and safety guidelines and use PPE as required.

Skills

Guest service

IT basics

Communication skills

Tools

POS systems

Job description

John Lewis Partnership in Leckford, UK is seeking a Hotel Leisure Assistant to deliver consistently high levels of customer service and maintain clean, welcoming guest areas. You will support hotel departments, respond to guest queries, and help uphold our standards of service and safety across the operation.

The role requires a friendly, proactive approach, basic IT and POS familiarity, and strong communication.