Guest Experience Associate - Part-Time, Flexible Shifts

JOHN LEWIS; Stockbridge; On-site; GBP 12,000 - 17,000; Part time

Job summary

John Lewis is hiring a Hotel Leisure Assistant to deliver outstanding guest service at our Stockbridge property in the United Kingdom. You will be part of a collaborative team, providing friendly, efficient service, handling payments, and supporting other hotel departments to ensure a seamless guest experience.

Roles are part-time with varied shifts, and DBS checks may be required during recruitment. We value a flexible, customer‑focused approach.

Qualifications

• Self-motivated and industrious with a keen interest in hospitality.
• Basic knowledge of IT and POS systems is required.
• Excellent communication skills are essential.

Responsibilities

• Provide consistently high standards of customer service.
• Assist guests and resolve queries at first contact.
• Handle payments in line with hotel standards.
• Support other hotel departments as needed and maintain cleanliness.
• Follow health and safety procedures and wear PPE.

Skills

Guest service mindset

IT & POS systems basic knowledge

Excellent communication skills

Tools

POS systems

Job description

John Lewis is hiring a Hotel Leisure Assistant to deliver outstanding guest service at our Stockbridge property in the United Kingdom. You will be part of a collaborative team, providing friendly, efficient service, handling payments, and supporting other hotel departments to ensure a seamless guest experience.

Roles are part-time with varied shifts, and DBS checks may be required during recruitment. We value a flexible, customer‑focused approach.