Guest Experience Manager — Growth & Leadership

Benugo; Southampton; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Meal on shift

Tea and coffee on shift

Pension scheme

28 days annual leave

Birthday day off

Enhanced parental leave

Employee discounts

Employee assistance program

Mental Health First Aiders

Cycle to Work

Career development

Job summary

John Lewis in Southampton is seeking a service-focused team member to support daily operations and engage guests with warmth and professionalism. You will be hands-on during service, resolve complaints calmly, and drive upselling while maintaining outstanding product knowledge across food and beverages.

Join a culture that values respect, inclusivity, and continuous development; you will attend trainings, uphold cleanliness standards, and contribute to a welcoming guest experience aligned with

Responsibilities

• To support the daily operations, being hands on during service.
• To resolve any guest complaints calmly and promptly.
• Ensure all team members are delivering a great guest experience, whilst upselling where possible.
• To retain excellent product knowledge of both food and beverage offerings
• To seek opportunities to innovate and improve throughout.
• Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development.
• Maintain accurate records of Health and Safety, Food Safety and orders.
• To uphold the highest standards of cleanliness.
• To attend all training and development course as requested.
• To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
• To carry out any other reasonable duties as required by management.

Job description

John Lewis in Southampton is seeking a service-focused team member to support daily operations and engage guests with warmth and professionalism. You will be hands-on during service, resolve complaints calmly, and drive upselling while maintaining outstanding product knowledge across food and beverages.

Join a culture that values respect, inclusivity, and continuous development; you will attend trainings, uphold cleanliness standards, and contribute to a welcoming guest experience aligned with