Guest Experience Lead & Team Growth Advocate

Benugo; Cheltenham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Meal on shift

Tea/Coffee on shift

Pension scheme

28 days annual leave + birthday day

Job summary

John Lewis is seeking a dedicated team member to support daily operations and deliver an outstanding guest experience. You will be hands-on during service, resolve guest questions calmly, and upsell where appropriate while maintaining product knowledge of food and beverage offerings.

Join a culture that values respect, inclusivity, and development. You will help maintain safety and cleanliness, attend training, and contribute to a high standard of service across shifts.

Qualifications

• Experience delivering excellent guest service and handling complaints calmly.
• Ability to upsell while maintaining guest satisfaction.
• Proven leadership and teamwork skills, with a respectful, inclusive approach.
• Knowledge of Health & Safety and Food Safety practices.
• Commitment to cleanliness and high hygiene standards.
• Willingness to attend training and develop professionally.

Responsibilities

• Support daily operations and be hands-on during service.
• Resolve guest complaints calmly and promptly.
• Maintain guest experience quality and upsell where possible.
• Maintain product knowledge of food and beverage offerings.
• Lead and support team with kindness and respect.
• Uphold health, safety, and cleanliness standards.
• Attend training and development courses as requested.

Skills

Guest service

Upselling

Team leadership

Health & safety

Food safety

Cleanliness standards

Training & development

Job description

John Lewis is seeking a dedicated team member to support daily operations and deliver an outstanding guest experience. You will be hands-on during service, resolve guest questions calmly, and upsell where appropriate while maintaining product knowledge of food and beverage offerings.

Join a culture that values respect, inclusivity, and development. You will help maintain safety and cleanliness, attend training, and contribute to a high standard of service across shifts.