Guest Experience Associate | Part-Time, Flexible Hours

John Lewis Partnership; Stockbridge; Vor Ort; GBP 12.000 - 18.000; Teilzeit

Zusammenfassung

John Lewis Partnership seeks a Hotel Leisure Assistant to deliver consistently high standards of guest service and maintain cleanliness across the hotel. You will be a friendly ambassador, resolving guest queries at first contact and supporting other departments to ensure an unrivalled guest experience.

This part-time role offers shifts on weekends and varies by pattern. You will handle payments, follow safety protocols, and contribute to continuous improvements within the department.

Qualifikationen

• Experience delivering friendly guest service in a hospitality setting.
• Basic IT literacy and experience with POS systems.
• Strong verbal and written communication, with a customer-first approach.

Aufgaben

• Provide warm, friendly guest service and resolve queries at first contact.
• Handle payments in line with hotel standards.
• Assist with cleaning duties and department maintenance.
• Follow health and safety procedures; wear PPE as required.
• Support other hotel areas and relax shifts as needed.
• Take direction from team leaders and hotel leadership.

Kenntnisse

Customer service

POS systems

Communication skills

Jobbeschreibung

John Lewis Partnership seeks a Hotel Leisure Assistant to deliver consistently high standards of guest service and maintain cleanliness across the hotel. You will be a friendly ambassador, resolving guest queries at first contact and supporting other departments to ensure an unrivalled guest experience.

This part-time role offers shifts on weekends and varies by pattern. You will handle payments, follow safety protocols, and contribute to continuous improvements within the department.