Guest Experience Manager | Team Leadership & Innovation

Benugo; Cambridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Pension scheme

28 days annual leave

Enhanced maternity, paternity and

Discount portal

Employee Assistance Programme

Cycle to Work

Career development opportunities

Job summary

John Lewis is seeking a customer-focused team member to support daily operations and be hands-on during service.

You will resolve guest complaints calmly, upsell where possible, maintain excellent product knowledge, and uphold the highest standards of cleanliness, health and safety.

The role offers generous benefits including 28 days annual leave, pension, meal on shift, tea and coffee on shift, discount portal and opportunities to develop your career within an exciting company.

Responsibilities

• To support the daily operations, being hands on during service.
• To resolve any guest complaints calmly and promptly.
• Ensure all team members are delivering a great guest experience, whilst upselling where possible.
• To retain excellent product knowledge of both food and beverage offerings
• To seek opportunities to innovate and improve throughout.
• Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development.
• Maintain accurate records of Health and Safety, Food Safety and orders.
• To uphold the highest standards of cleanliness.
• To attend all training and development course as requested.
• To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
• To carry out any other reasonable duties as required by management.

Job description

John Lewis is seeking a customer-focused team member to support daily operations and be hands-on during service.

You will resolve guest complaints calmly, upsell where possible, maintain excellent product knowledge, and uphold the highest standards of cleanliness, health and safety.

The role offers generous benefits including 28 days annual leave, pension, meal on shift, tea and coffee on shift, discount portal and opportunities to develop your career within an exciting company.