Hotel Group Reservations Executive: Drive Bookings & Growth

DoubleTree by Hilton London Angel Kings Cross; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Klarent Hospitality in London is seeking a Group Reservations Executive to join our team and handle inquiries, convert or develop them into contracted business. You will respond professionally to sales inquiries, identify leads, and ensure accurate reservations that meet guest expectations while upholding the hotel brand standards.

We value a courteous, customer-focused approach and a proactive attitude. The role offers full-time hours at a central London location with opportunities for growth

Qualifications

• Passionate and willingness to learn.
• Positive attitude and someone who makes our guests smile.
• Genuinely friendly and caring.
• Enjoys working as part of a team.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organisational skills.
• Ambitious and hard working.
• Good communication and grooming standards.

Responsibilities

• Group Reservations Executive you will be able to convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate and act upon them
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

Skills

Telephone manners

Communication skills

Administration skills

Team player

Grooming standards

Job description

Klarent Hospitality in London is seeking a Group Reservations Executive to join our team and handle inquiries, convert or develop them into contracted business. You will respond professionally to sales inquiries, identify leads, and ensure accurate reservations that meet guest expectations while upholding the hotel brand standards.

We value a courteous, customer-focused approach and a proactive attitude. The role offers full-time hours at a central London location with opportunities for growth