Group Reservations Executive

Klarent Hospitality Limited; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Meals provided on shift

Sales incentives & rewards

Discounted/free leisure facilities

Free parking

Discounted hotel stays

Free hotel stays as rewards

Funded apprenticeships

Annual leave incl. Bank Holidays

Holiday purchase option

Pension enrolment

Job summary

Klarent Hospitality Limited in the United Kingdom is seeking a Group Reservations Executive to convert inquiries into contracted business and respond promptly to sales leads, while maintaining brand standards and delivering exceptional guest service. You will work as part of a team across our UK hotels, managing reservations accurately and supporting guests throughout the booking process.

We offer meals on shift, incentives, parking, discounted stays, and funded apprenticeships as part of a

Qualifications

• Genuine friendliness and care for guests
• Excellent verbal and written communication skills
• Strong administration and organisational abilities
• Professional telephone etiquette and guest handling
• Well-groomed and professional appearance

Responsibilities

• Convert inquiries into contracted group reservations quickly
• Respond positively to sales inquiries to develop future leads
• Identify sales leads and act on them
• Ensure reservations are completed accurately and to guest expectations
• Provide prompt, efficient service while maintaining brand standards

Skills

Friendly & caring

Excellent communication

Great administrator skills

Team player

Professional telephone manner

Grooming standards

Job description

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organisational skills
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Group Reservations Executive role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you?

Klarent Hospitality are recruiting for an Group Reservations Executive

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Group Reservations Executive you will be able to convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate and act upon them
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards