Group Reservations Executive

Hilton Group; London Borough of Islington; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Meals provided on shift

Discounted hotel stays

Free car parking

Pension enrolment

Annual holidays

Job summary

Hilton Group in London is seeking a Group Reservations Executive to convert inquiries into contracted business and respond to sales inquiries in order to develop future leads. The role requires professional communication, excellent guest service and the ability to work as part of a team to uphold brand standards.

Morning, afternoon/evening shifts and weekends are expected, with incentive rewards for referrals and loyalty programs.

Qualifications

• Strong communication and customer service focus.
• Professional telephone etiquette and response handling.
• Ability to work as part of a team and maintain brand standards.

Responsibilities

• Convert inquiries into contracted business promptly.
• Respond to sales inquiries to develop future leads.
• Identify sales leads and act upon them.
• Ensure reservations are completed accurately and to guest expectations.
• Provide prompt, efficient service while maintaining hotel brand standards.
• Deliver exceptional guest experiences and maintain a positive, professional demeanor.
• Maintain excellent administration and organisational skills.

Skills

Communication skills

Telephone manner

Team player

Organisational skills

Grooming standards

Ambitious and hard working

Job description

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.,

• Group Reservations Executive you will be able to convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate and act upon them
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organisational skills
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Group Reservations Executive role for you for you, do you have you the skill set and experience to take on this role? then what's stopping you?
• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
• Rewards your hard work by offering you the below team benefits when you join us:
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities - "Hotel specific"
• Free Car Parking - "Hotel specific"
• Stays in our hotels at discounted prices
• or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment