Group Reservations Executive - Earn Rewards & Growth

Hilton Group; London Borough of Islington; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Meals provided on shift

Discounted hotel stays

Free car parking

Pension enrolment

Annual holidays

Job summary

Hilton Group in London is seeking a Group Reservations Executive to convert inquiries into contracted business and respond to sales inquiries in order to develop future leads. The role requires professional communication, excellent guest service and the ability to work as part of a team to uphold brand standards.

Morning, afternoon/evening shifts and weekends are expected, with incentive rewards for referrals and loyalty programs.

Qualifications

• Strong communication and customer service focus.
• Professional telephone etiquette and response handling.
• Ability to work as part of a team and maintain brand standards.

Responsibilities

• Convert inquiries into contracted business promptly.
• Respond to sales inquiries to develop future leads.
• Identify sales leads and act upon them.
• Ensure reservations are completed accurately and to guest expectations.
• Provide prompt, efficient service while maintaining hotel brand standards.
• Deliver exceptional guest experiences and maintain a positive, professional demeanor.
• Maintain excellent administration and organisational skills.

Skills

Communication skills

Telephone manner

Team player

Organisational skills

Grooming standards

Ambitious and hard working

Job description

Hilton Group in London is seeking a Group Reservations Executive to convert inquiries into contracted business and respond to sales inquiries in order to develop future leads. The role requires professional communication, excellent guest service and the ability to work as part of a team to uphold brand standards.

Morning, afternoon/evening shifts and weekends are expected, with incentive rewards for referrals and loyalty programs.