Hospitality Groups Administration & Billing Specialist

Park Plaza; Greater London; Híbrido; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home 1 day per week

30 days holiday per year incl. bank"-"

Discounted hotel rates in Europe (Rad"

F&B discounts at restaurants and bars

Benefit Hub – discounts in many stores

Two free meals per day

Financial & mortgage advice

24/6 employee assistance programme

Wagestream access

Vitality at work gym discounts

Free dry cleaning for workwear

Travel season ticket loan / Ride to W"

Descripción de la vacante

Park Plaza in London is seeking a Groups Administration Executive to lead contracted group bookings across our lifestyle-focused hotels. You will manage group blocks, ensure accurate group resumes, and work with Sales, Revenue and Finance to deliver seamless guest journeys.

You will liaise with clients and internal teams, prioritise multiple groups, and help drive upsell opportunities while maintaining brand standards and exceptional service.

Formación

• Experience coordinating group bookings and client communications.
• Strong attention to detail and ability to manage multiple group itineraries.

Responsabilidades

• Take full ownership of contracted group bookings from handover through post-departure billing.
• Create, manage, and maintain group blocks in Opera.
• Deliver exceptional service to clients throughout planning, in-house, and post-departure stages.
• Prepare accurate Group Resumes for operational teams.
• Coordinate with Sales, Revenue, Operations, Finance, and Commission teams on group requirements and billing.

Conocimientos

Booking management

Client relationships

Attention to detail

Organizational skills

Communication

Herramientas

Opera PMS

Descripción del empleo

Park Plaza in London is seeking a Groups Administration Executive to lead contracted group bookings across our lifestyle-focused hotels. You will manage group blocks, ensure accurate group resumes, and work with Sales, Revenue and Finance to deliver seamless guest journeys.

You will liaise with clients and internal teams, prioritise multiple groups, and help drive upsell opportunities while maintaining brand standards and exceptional service.