Hotel Front Office Supervisor — Guest Experience

Caledonian Leisure Ltd; Lancashire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking an Assistant Manager to assist with hotel operations and ensure exceptional guest service. The ideal candidate will have supervisory experience in the hotel industry and possess strong organizational and customer service skills. Responsibilities include managing the hotel team, resolving customer complaints, and ensuring adherence to safety practices. Benefits include employee discounts, pension options, and possible live-in accommodation.

Benefits

Significant employee discounts on holiday products

Company pension

Possible live-in accommodation

Free staff parking

Qualifications

• Previous experience in a supervisory or managerial role within the hotel industry, preferably in front office operations.
• Strong organisational and time management abilities to handle multiple tasks and priorities effectively.
• Excellent customer service skills.
• Demonstrate a can-do attitude.
• Self-motivated with the ability to work in a fast-paced environment.
• Excellent communication skills with a collaborative approach.

Responsibilities

• Assist with the management of the hotel operation, ensuring delivery of exceptional guest service.
• Lead, coach, and motivate the hotel team.
• Ensure prompt resolution of customer complaints.
• Ensure compliance with all Health & Safety work practices.
• Perform Duty Management shifts as required.
• Encourage development and motivation for self and others.
• Ensure 100% compliance on mandatory training for the hotel.
• Foster a positive and productive team environment.

Skills

Customer service skills

Organisational abilities

Time management

Communication skills

Teamwork abilities

Job description

A leading hospitality company in the United Kingdom is seeking an Assistant Manager to assist with hotel operations and ensure exceptional guest service. The ideal candidate will have supervisory experience in the hotel industry and possess strong organizational and customer service skills. Responsibilities include managing the hotel team, resolving customer complaints, and ensuring adherence to safety practices. Benefits include employee discounts, pension options, and possible live-in accommodation.