Hotel Front Desk Specialist – Guest Experience

Consula Group LTD; Shrewsbury; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave and bank holidays

On-the-job training and development

Career progression paths (supervisory/

Employee discounts on accommodation, F

Duty meals and refreshments

Smart uniform provided

Job summary

Consula Group LTD is recruiting a Hotel Receptionist in Shrewsbury. You will be the first point of contact, welcoming guests, managing check-ins, handling reservations across channels, and processing payments with accuracy.

The role requires friendly, efficient hospitality, strong communication, and the ability to work rotating shifts, including early mornings and holidays. A permanent, full-time position with a respected local employer offers career development and staff discounts.

Qualifications

• Front-of-house hospitality experience is required.
• Strong interpersonal and communication skills are essential.
• Familiarity with hotel reservation systems and electronic payment terminals is required.
• Ability to remain composed and efficient during peak times.
• Good numerical skills for till reconciliations and guest accounts.
• Flexibility to work rotating shifts, including weekends and holidays.
• Knowledge of Shrewsbury and surrounding area is a plus.
• Proactive approach to delivering memorable customer care.

Responsibilities

• Greet guests warmly on arrival and manage check-in process.
• Handle reservations via telephone, email, walk-ins, and online channels.
• Operate the property management system and process payments and authorisations.
• Assist guests with local information and recommendations; arrange transport as needed.
• respond to guest feedback and resolve complaints empathetically.
• Coordinate with housekeeping and maintenance on room readiness.
• Operate the front desk switchboard and record messages for colleagues.
• Manage checkout procedures and balance the till; collect guest feedback.
• Maintain a neat, secure, and professional reception area throughout the day.

Skills

Front-of-house experience

Interpersonal communication

Reservation systems

Handling payments/tills

Work under pressure

Shift flexibility

Local area knowledge

Proactive customer care

Tools

Hotel PMS system

Job description

Consula Group LTD is recruiting a Hotel Receptionist in Shrewsbury. You will be the first point of contact, welcoming guests, managing check-ins, handling reservations across channels, and processing payments with accuracy.

The role requires friendly, efficient hospitality, strong communication, and the ability to work rotating shifts, including early mornings and holidays. A permanent, full-time position with a respected local employer offers career development and staff discounts.