Hotel Receptionist

Consula Group LTD; Shrewsbury; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave and bank holidays

On-the-job training and development

Career progression paths (supervisory/

Employee discounts on accommodation, F

Duty meals and refreshments

Smart uniform provided

Job summary

Consula Group LTD is recruiting a Hotel Receptionist in Shrewsbury. You will be the first point of contact, welcoming guests, managing check-ins, handling reservations across channels, and processing payments with accuracy.

The role requires friendly, efficient hospitality, strong communication, and the ability to work rotating shifts, including early mornings and holidays. A permanent, full-time position with a respected local employer offers career development and staff discounts.

Qualifications

• Front-of-house hospitality experience is required.
• Strong interpersonal and communication skills are essential.
• Familiarity with hotel reservation systems and electronic payment terminals is required.
• Ability to remain composed and efficient during peak times.
• Good numerical skills for till reconciliations and guest accounts.
• Flexibility to work rotating shifts, including weekends and holidays.
• Knowledge of Shrewsbury and surrounding area is a plus.
• Proactive approach to delivering memorable customer care.

Responsibilities

• Greet guests warmly on arrival and manage check-in process.
• Handle reservations via telephone, email, walk-ins, and online channels.
• Operate the property management system and process payments and authorisations.
• Assist guests with local information and recommendations; arrange transport as needed.
• respond to guest feedback and resolve complaints empathetically.
• Coordinate with housekeeping and maintenance on room readiness.
• Operate the front desk switchboard and record messages for colleagues.
• Manage checkout procedures and balance the till; collect guest feedback.
• Maintain a neat, secure, and professional reception area throughout the day.

Skills

Front-of-house experience

Interpersonal communication

Reservation systems

Handling payments/tills

Work under pressure

Shift flexibility

Local area knowledge

Proactive customer care

Tools

Hotel PMS system

Job description

Consula is recruiting on behalf of an established, customer-focused hotel employer in Shrewsbury for a welcoming and professional Hotel Receptionist. Our client takes great pride in delivering warm hospitality, attentive service, and memorable experiences for leisure and business guests visiting Shropshire. Built on genuine human connections, meticulous attention to detail, and consistent standards, the property provides a supportive environment where every team member contributes directly to guest satisfaction.

As the first point of contact, you will play a central part in setting the tone for every guest's stay from arrival through to departure. Front of house serves as the bustling operational heart of our client's hotel, where calm professionalism, organised administration, and clear communication keep daily operations running smoothly.

Shrewsbury itself is a wonderful town in which to work, combining historic medieval architecture and scenic riverside parkland with a vibrant independent dining, retail, and cultural scene that ensures an enviable work-life balance.

Location: Shrewsbury

Salary: GBP25,000 - GBP27,500 per year

Employment: Permanent

The Role

• Welcoming guests warmly upon arrival, verifying booking details, issuing room keys, and delivering a smooth check-in experience.


• Managing accommodation reservations received via telephone, email, direct walk-ins, and online booking channels.


• Operating the hotel property management system to process card payments, pre-authorisations, and billing reconciliations accurately.


• Assisting guests with local enquiries, recommending Shrewsbury sights and dining spots, and arranging transport where required.


• Responding to guest feedback and resolving any complaints constructively and empathetically to ensure a positive outcome.


• Communicating regularly with housekeeping and maintenance teams to confirm room readiness and resolve maintenance requests promptly.


• Operating the central telephone switchboard, transferring calls efficiently, and recording detailed messages for colleagues.


• Coordinating checkout procedures, reviewing folios, processing settling balances, and inviting guest feedback on departure.


• Maintaining an orderly, secure, and impeccably presented reception desk and lobby environment throughout the day.

About You

• Proven front-of-house customer service experience, ideally gained within hotel reception, serviced accommodation, or a similar hospitality setting.


• Excellent interpersonal and communication skills, with the ability to engage positively with a wide variety of guests.


• Practical familiarity with computerised hotel reservation or property management systems and electronic payment terminals.


• Proven ability to remain composed, polite, and efficient during peak arrival and departure periods under pressure.


• Strong numerical competence and high attention to detail when handling guest accounts, invoicing, and till reconciliations.


• Flexibility to work on a rotational shift pattern that includes early mornings, late evenings, weekends, and public holidays.


• Good general knowledge of Shrewsbury and the wider Shropshire area to guide visitors and provide useful recommendations.


• A proactive work ethic and an enthusiasm for delivering memorable customer care as part of a collaborative team.

A Typical Day

Your shift begins with a structured handover, reviewing daily occupancy levels, VIP arrivals, and any specific guest requirements. Throughout the morning, you will assist departing guests with smooth checkouts, balance accounts, and coordinate with housekeeping to monitor room turnaround. In the afternoon, you will handle reservation enquiries via phone and email, update system records, and prepare registration packs for incoming visitors. Between greeting new arrivals and answering guest queries at the desk, you will oversee lobby presentation and liaise with maintenance on any urgent tasks. The day concludes with balancing your till drawer, preparing key cards for evening arrivals, and briefing incoming colleagues on ongoing guest requests.

What You Can Expect

• A permanent position with a respected local hospitality business in Shrewsbury.


• 28 days annual leave including bank holidays.


• Comprehensive on-the-job training and ongoing support to broaden your hospitality skillset.


• Clear internal development pathways towards supervisory, reservations, or front office management roles.


• Generous employee discounts on accommodation, food, and beverage across the client's facilities.


• Complimentary duty meals and refreshments provided during your working shifts.


• A smart uniform provided and laundered by the client.