Hotel Front Desk & Guest Experience Manager

Bromley Court Hotel; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading hospitality establishment in Greater London seeks a Reception Manager / Head Receptionist. This full-time role entails overseeing guest check-in/out, managing the reception team, and ensuring exceptional guest service. The ideal candidate should have over two years of experience, strong leadership skills, and proficiency in property management systems. Benefits include a company pension and free parking. This is a permanent on-site position requiring both early and late shifts.

Benefits

Company pension

Free parking

Qualifications

• Demonstrated ability to lead and motivate a team.
• Strong focus on providing excellent guest service.
• Experience in managing front desk operations.

Responsibilities

• Overseeing check-in/check-out of guests.
• Managing a reception team and operations.
• Handling guest inquiries and special requests.

Skills

Leadership

Customer service

Operational knowledge

Technical skills

Communication

Tools

Property management systems

Booking and reservation systems

Job description

A leading hospitality establishment in Greater London seeks a Reception Manager / Head Receptionist. This full-time role entails overseeing guest check-in/out, managing the reception team, and ensuring exceptional guest service. The ideal candidate should have over two years of experience, strong leadership skills, and proficiency in property management systems. Benefits include a company pension and free parking. This is a permanent on-site position requiring both early and late shifts.