Hotel Front Desk Associate — Guest‑Focused Luxury Service

Harri; Windsor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted stays

Heka benefits

Salary sacrifice

Maternity/Paternity Leave

Loyalty awards

Learning & development

Wellbeing support

Subsidised courses

Free meals on duty

On-site parking

Uniforms

Job summary

Castle Hotel, Windsor, part of Sutton 1079, is seeking a Reception Team Member to be the friendly first contact for guests. You will deliver a warm welcome and assist with check-ins in a luxurious setting.

Experience in hotel reception is a plus, and familiarity with a hotel PMS is advantageous. The role includes superb benefits and a collaborative team focused on hospitality excellence.

Qualifications

• Friendly, professional, customer-focused individual.
• Previous hotel reception experience is advantageous.
• Familiarity with hotel PMS is a plus.
• Strong communication, ability to work under pressure, immaculate presentation.

Responsibilities

• Be the first point of contact for guests and provide a warm welcome.
• Assist guests with enquiries and check-in/check-out processes.
• Maintain professional appearance and represent Castle Hotel Windsor with confidence.

Job description

Castle Hotel, Windsor, part of Sutton 1079, is seeking a Reception Team Member to be the friendly first contact for guests. You will deliver a warm welcome and assist with check-ins in a luxurious setting.

Experience in hotel reception is a plus, and familiarity with a hotel PMS is advantageous. The role includes superb benefits and a collaborative team focused on hospitality excellence.