Warm Reception Host at Luxury Hotel – Growth & Perks

Harri; Windsor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free hotel breaks

Wellbeing platform (Heka)

Cycle to work scheme

Enhanced maternity/paternity leave

Learning and development

Meals on duty

On-site parking

Uniforms

Job summary

Castle Hotel Windsor is seeking a friendly and professional Reception Team Member to join our team. You will be the first point of contact for guests, delivering a warm welcome and assisting with check-in and inquiries.

Previous hotel reception experience is advantageous, and familiarity with hotel PMS systems will give you an edge. A smart, professional appearance and strong communication skills are essential to thrive in this role.

Qualifications

• Friendly, professional, and customer-focused approach.
• Previous hotel reception experience is preferred.
• Familiarity with hotel PMS systems is advantageous.
• Strong communication skills and ability to work under pressure.
• Immaculate personal presentation and a warm personality.

Responsibilities

• Greet guests and provide a welcoming first point of contact.
• Assist guests with check-in/out and enquiries with accuracy and courtesy.
• Maintain professional appearance and uphold hotel standards.

Skills

Customer service

Communication

Hospitality

Tools

Hotel PMS

Job description

Castle Hotel Windsor is seeking a friendly and professional Reception Team Member to join our team. You will be the first point of contact for guests, delivering a warm welcome and assisting with check-in and inquiries.

Previous hotel reception experience is advantageous, and familiarity with hotel PMS systems will give you an edge. A smart, professional appearance and strong communication skills are essential to thrive in this role.