Reception Team Membe

Harri; Windsor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free hotel breaks

Wellbeing platform (Heka)

Cycle to work scheme

Enhanced maternity/paternity leave

Learning and development

Meals on duty

On-site parking

Uniforms

Job summary

Castle Hotel Windsor is seeking a friendly and professional Reception Team Member to join our team. You will be the first point of contact for guests, delivering a warm welcome and assisting with check-in and inquiries.

Previous hotel reception experience is advantageous, and familiarity with hotel PMS systems will give you an edge. A smart, professional appearance and strong communication skills are essential to thrive in this role.

Qualifications

• Friendly, professional, and customer-focused approach.
• Previous hotel reception experience is preferred.
• Familiarity with hotel PMS systems is advantageous.
• Strong communication skills and ability to work under pressure.
• Immaculate personal presentation and a warm personality.

Responsibilities

• Greet guests and provide a welcoming first point of contact.
• Assist guests with check-in/out and enquiries with accuracy and courtesy.
• Maintain professional appearance and uphold hotel standards.

Skills

Customer service

Communication

Hospitality

Tools

Hotel PMS

Job description

Reception Team Member – Castle Hotel, Windsor - £26,650.00 per annum and superb benefits.

As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Castle Hotel stands at the heart of Windsor, directly opposite Windsor Castle and deeply connected to the town's rich heritage. As The Original Local, we combine local knowledge, thoughtful hospitality and a genuine sense of place, welcoming guests from around the world with warmth and confidence.

The hotel is entering an exciting new chapter, shaped by significant investment and a clear vision for the future. Newly refurbished bedrooms and a new restaurant and bar celebrating local produce and British heritage reflect our commitment to creating experiences that feel authentic, considered and memorable.

As part of Sutton 1079, we belong to a modern British enterprise built on stewardship, knowledge and the long view. It's a place where people are trusted to grow, supported to develop their skills and encouraged to make a meaningful contribution. Together, we take pride in caring for distinctive places and creating experiences designed to endure.

About the role:

We are seeking a friendly, professional, and customer-focused individual to join our team as a Reception Team Member. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience. Working as a member of the team, you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. Strong communication skills, an ability to work under pressure and immaculate personal presentation as well a professional and warm personality are all part of the overall picture.

Our Benefits

Here are some of the benefits you will receive, when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two days in any Sutton 1079 hotel, in a 12‑month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focused products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Loyalty awards, annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing - A confidential service offering C therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate.

At the Sutton 1079, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.