Castle Front Desk & Guest Experience Associate

Thornbury Castle; Thornbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Birthday day off

Complimentary castle stay after prob

Training programmes

Staff and family rates

Recognition programmes

Uniform provided

Meals on duty

Free parking

Job summary

Thornbury Castle is seeking a Receptionist to join the Front Office Team in a 40-hour-per-week, full-time role. You will welcome guests, take reservations, manage check-ins/check-outs and help plan a memorable castle stay using Opera PMS.

The ideal candidate has experience in a similar 4* or higher establishment, strong IT skills (Excel/Word) and excellent English communication. Benefit: 28-day holiday, birthday day off, staff discounts, training and free parking.

Qualifications

• IT proficient with Excel and Word; experience with hotel PMS.
• Proficient in verbal and written English.
• Experience in a similar role in a 4* hotel or above.
• Ability to work across multiple projects and adapt accordingly.
• Strong organisational and customer service skills.
• Attention to detail and guest-focused.

Responsibilities

• Check guests in and out; take reservations and restaurant bookings.
• Welcome guests and provide information about the castle and services.
• Use Opera Front Office System to check in/out guests and take payments.
• Handle telephone and in-person queries regarding reservations and information.
• Escort guests to rooms and assist with luggage (no lift).

Skills

Customer service

English fluency

Multi-tasking

Guest empathy

Tools

Excel

Microsoft Word

Opera PMS

Job description

Thornbury Castle is seeking a Receptionist to join the Front Office Team in a 40-hour-per-week, full-time role. You will welcome guests, take reservations, manage check-ins/check-outs and help plan a memorable castle stay using Opera PMS.

The ideal candidate has experience in a similar 4* or higher establishment, strong IT skills (Excel/Word) and excellent English communication. Benefit: 28-day holiday, birthday day off, staff discounts, training and free parking.