Castle Front Desk Host – 5★ Guest Experience

Relais & Châteaux; West of England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Birthday day off

Complimentary castle stay

Training programs

Staff discount

Recognition programs

Uniform provided

Meals provided

Free parking

Job summary

Relais & Chateau at Thornbury Castle is seeking a professional Receptionist to join the Front Office Team. You will welcome guests, manage check-ins/outs, take reservations, and assist guests in planning their stay in a unique Tudor castle setting.

Strong IT skills and fluency in English are required, with a passion for personalised hospitality. The role is full-time, 40 hours per week on a rota, with a 7am–11pm shift window and an additional share of service charges and tips.

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment.
• IT proficient with Excel & Word.
• Proficient in verbal and written English.
• Ability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills.
• Attention to details and proficiency in verbal and written English.
• Desire to exceed guest expectations.

Responsibilities

• Check guests in and out of the hotel and manage reservations and restaurant bookings.
• Assist guests with organising the best stay and provide information about local activities.
• Respond to telephone and in-person queries regarding reservations and hotel information.
• Tackle luggage handling on the historic staircase and escort guests to rooms.
• Provide exceptional guest service with a friendly, confident manner.

Skills

Customer service

English fluency

Teamwork

Tools

Opera PMS

Microsoft Excel

Microsoft Word

Job description

Relais & Chateau at Thornbury Castle is seeking a professional Receptionist to join the Front Office Team. You will welcome guests, manage check-ins/outs, take reservations, and assist guests in planning their stay in a unique Tudor castle setting.

Strong IT skills and fluency in English are required, with a passion for personalised hospitality. The role is full-time, 40 hours per week on a rota, with a 7am–11pm shift window and an additional share of service charges and tips.