Hotel Front Desk Specialist – 5★ Service & Perks

Relais & Châteaux; Thornbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Complimentary stay after probation

Staff rates on accommodation

Uniform and meals provided

Paid birthday off

Job summary

Relais & Châteaux at Thornbury Castle is seeking a dedicated Receptionist to join our Front Office Team. You will craft memorable experiences in a beautifully restored castle.

The role involves welcoming guests, managing reservations, and providing information about our hotel and local attractions. Excellent communication and strong IT skills are essential for success. Join us for a unique opportunity to deliver refined hospitality.

Qualifications

• Experience in a similar role in a 4* or above establishment.
• Proficient in verbal and written English.
• Ability to tackle original spiral staircases.

Responsibilities

• Welcome and check in guests at the hotel.
• Handle reservations and restaurant bookings.
• Provide information about the castle and local activities.

Skills

Strong IT skills

Excellent communication

Customer service

Attention to detail

Verbal and written English

Tools

Microsoft Office

Opera Front Office System

Job description

Relais & Châteaux at Thornbury Castle is seeking a dedicated Receptionist to join our Front Office Team. You will craft memorable experiences in a beautifully restored castle.

The role involves welcoming guests, managing reservations, and providing information about our hotel and local attractions. Excellent communication and strong IT skills are essential for success. Join us for a unique opportunity to deliver refined hospitality.