Hotel Duty Manager (Permanent) – Frontline Leader

Whitbread PLC; Newbury; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Job summary

Premier Inn in Newbury is seeking a Duty Manager to help lead the hotel during shifts, coordinating across reception, housekeeping and the restaurant to ensure a great guest stay. This is a hands-on role where you’ll be on the floor, solving problems and guiding the team.

You’ll join a busy hotel environment with opportunities to progress. The role offers permanent hours, training, and a clear career path within Whitbread’s Premier Inn brand.

Qualifications

• Customer service or hospitality experience preferred.
• Ability to lead from the front and coach others.
• Confident decision-maker under pressure.

Responsibilities

• Lead shifts across reception, housekeeping and restaurant to ensure smooth operation.
• Provide clear pre-shift briefings and coach team members.
• Help guests with questions and sort out problems.
• Jump in to support different teams during busy periods.
• Spot issues early and put them right.
• Ensure guest safety and hotel operations run smoothly.

Skills

Guest service

Team leadership

Problem solving

Decision making

Job description

Premier Inn in Newbury is seeking a Duty Manager to help lead the hotel during shifts, coordinating across reception, housekeeping and the restaurant to ensure a great guest stay. This is a hands-on role where you’ll be on the floor, solving problems and guiding the team.

You’ll join a busy hotel environment with opportunities to progress. The role offers permanent hours, training, and a clear career path within Whitbread’s Premier Inn brand.