Hotel Duty Manager: Lead Shifts & Guest Experience

Whitbread PLC; United Kingdom; Remote; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Permanent contract with guaranteed hrs

Full training and support from day one

Clear career path with opportunities

Whitbread Benefits Card – up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn Duty Manager role at Whitbread PLC in Penrith offers frontline leadership across reception, housekeeping and the restaurant to ensure guests have a great stay and your team has everything they need.

You’ll lead shifts, coach colleagues, resolve guest queries and work closely with the Hotel Manager to keep operations smooth during busy periods. This is a permanent role with guaranteed hours and a real path to management progression.

Qualifications

• Experience leading teams in busy customer-facing environments.
• Proven ability to coach and develop staff.
• Confident decision-maker who stays calm under pressure.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.

Skills

Leadership

Customer service

People management

Job description

Premier Inn Duty Manager role at Whitbread PLC in Penrith offers frontline leadership across reception, housekeeping and the restaurant to ensure guests have a great stay and your team has everything they need.

You’ll lead shifts, coach colleagues, resolve guest queries and work closely with the Hotel Manager to keep operations smooth during busy periods. This is a permanent role with guaranteed hours and a real path to management progression.