Duty Manager: Lead Operations & Guest Experience

Leonardo Royal Hotel Brighton Waterfront; Brighton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Royal Hotel Brighton Waterfront is seeking a proactive Duty Manager to lead daily hotel operations and deliver exceptional guest experiences. You’ll supervise front-of-house and behind-the-scenes teams, guide service standards, and motivate colleagues to act as ambassadors of the Leonardo brand.

With strong people skills and a calm approach to conflicts, you’ll support recruitment, training and wellbeing initiatives while collaborating with HR and other departments to create memorable

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Supervise day-to-day hotel operations and ensure service standards.
• Assist with recruitment, interviews and staff training.
• Resolve guest concerns with effective problem-solving and calm leadership.
• Collaborate with HR to plan team activities and wellbeing initiatives.

Job description

Leonardo Royal Hotel Brighton Waterfront is seeking a proactive Duty Manager to lead daily hotel operations and deliver exceptional guest experiences. You’ll supervise front-of-house and behind-the-scenes teams, guide service standards, and motivate colleagues to act as ambassadors of the Leonardo brand.

With strong people skills and a calm approach to conflicts, you’ll support recruitment, training and wellbeing initiatives while collaborating with HR and other departments to create memorable