Duty Manager – Guest Experience & Operations Lead

Leonardo Hotel Management (UK) Limited; City of Edinburgh; Sur place; GBP 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Room rates

Recognition vouchers

Talent referrals

Thank You Week

Wellbeing calendar

Training programmes

Résumé du poste

Leonardo Hotel Management (UK) Limited operates Leonardo Hotels across the UK. The Duty Manager will lead daily hotel operations, ensure guest satisfaction, and drive the team to deliver memorable experiences in line with brand standards.

This busy role requires versatility, hands‑on leadership, and a proactive approach to managing a fast‑paced hospitality environment, with support from the broader management team.

Responsabilités

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment‑ it’s a team effort
• Coach and train new starters‑ we want everyone to feel confident in their new role!
• Have excellent problem‑solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Description du poste

Leonardo Hotel Management (UK) Limited operates Leonardo Hotels across the UK. The Duty Manager will lead daily hotel operations, ensure guest satisfaction, and drive the team to deliver memorable experiences in line with brand standards.

This busy role requires versatility, hands‑on leadership, and a proactive approach to managing a fast‑paced hospitality environment, with support from the broader management team.