Hotel Director

Royal Caribbean Group; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cruise line is seeking a Hotel Director to oversee Hotel Operations onboard. This role requires a minimum of five years of senior leadership experience in luxury hotel or cruise industries. The Hotel Director will be responsible for ensuring optimal operation and performance across various departments, driving guest satisfaction and managing diverse teams in a dynamic environment.

Qualifications

• Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry.
• Ability to lead with a global perspective in a culturally diverse environment.
• Knowledge of business planning, coordination, and execution.

Responsibilities

• Oversee functions of Hotel Operations and maximize company targets.
• Responsible for day-to-day operation and performance of Hotel Operations departments.
• Drive guest satisfaction through personalized service.

Skills

Exceptional communication

Problem solving

Leadership

Interpersonal skills

Education

Bachelor's degree in hospitality management

Tools

Intermediate computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.