Hotel Arcade Host: Create Fun Guest Moments (Flexible Hours)

Slagharen; Alton; On-site; GBP 12,398,000 - 20,664,000; Full time

Benefits offered by this job

Daily bonus

Flexible hours

Referral bonus

Retail discounts

Wellbeing resources

Travel opportunities

Merlin tickets

Staff events

Subsidised meals

Free parking

Exclusive events

Job summary

HB Leisure Ltd is seeking enthusiastic Customer Service Assistants (Arcade Host) to join our team at Alton Towers Resort Hotel. You will welcome guests, restock prizes, manage arcade operations and ensure guests have fun, including late shifts 16:00–00:00 and working outdoors year‑round.

We offer a daily bonus scheme, flexible hours, staff discounts, Merlin attraction tickets, wellbeing support and opportunities to travel to other locations.

Qualifications

• Experience in hospitality or customer service is preferred.
• Strong communication and interpersonal skills.
• Friendly, proactive and team‑oriented.
• Able to stay calm and helpful in a fast‑paced environment.

Responsibilities

• Welcome guests and provide excellent customer service.
• Restock and manage prize inventory.
• Maintain cleanliness of arcade and games.
• Report any machine issues to management and support arcade operations.

Skills

Customer service

Communication skills

Hospitality

Outgoing personality

Job description

HB Leisure Ltd is seeking enthusiastic Customer Service Assistants (Arcade Host) to join our team at Alton Towers Resort Hotel. You will welcome guests, restock prizes, manage arcade operations and ensure guests have fun, including late shifts 16:00–00:00 and working outdoors year‑round.

We offer a daily bonus scheme, flexible hours, staff discounts, Merlin attraction tickets, wellbeing support and opportunities to travel to other locations.