Receptionist - Hotel

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Merlin Magic Pass

40% LEGO discount

25% on-site discounts

Job summary

Merlin Entertainments is recruiting Hotel Receptionists for Alton Towers Resort. You will join the Hotels team in a fast-paced front-desk role, greeting guests, processing check-ins/check-outs, and handling queries with a friendly, professional approach.

The position requires flexibility to work 5 out of 7 days, including early 7am-3pm and late 2:30pm-10:30pm shifts. Must be 18 or over and capable of delivering excellent guest service.

Qualifications

• 18+ age requirement.
• Flexible availability to work 5 out of 7 days with early or late shifts.
• Experience in customer-facing roles.
• Commitment to delivering excellent service.
• Confident handling guest queries and front desk duties.
• Strong communication with guests and internal teams.
• Able to work efficiently in a fast-paced environment.
• Team player with good organisational and problem-solving skills.

Responsibilities

• Greet guests and assist during check-in and check-out.
• Answer guest queries and resolve issues promptly.
• Manage cash, keys and billing tasks at the desk.
• Share guest information with relevant hotel departments.
• Support other front-of-house areas as required by operations.

Skills

Customer-facing experience

Excellent communication

Team player

Organised & detail-oriented

Cash handling

Job description

Hotel Receptionist

Location: Alton Towers Resort

Hours/availability:

5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm

This role involves working a variety of shift patterns.

Applicants must be able to work 5 out of 7 days and be 18yrs and over

• Early shift pattern: 7:00 AM to 3:00 PM
• Late shift pattern: 14.30pm to 10.30pm

We're recruiting Hotel Receptionists to join the Hotels team at Alton Towers Resort, the UK's only attraction specialising in making Britain happy!

Want to make a great first impression? As a key customer-facing role, you'll be at the heart of our guests' experience, providing a warm welcome from check-in to check-out across our five Hotels. You'll deliver exceptional customer service, handle guest enquiries and issues, manage cash and room keys, and ensure important guest information is shared with the right departments. This is a fast-paced hotel reception role where teamwork, communication, attention to detail and a positive attitude are essential.

Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

Qualifications & Experience

• Due to the nature of this role we can only accept applications from candidates 18 and over
• Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm
• Experience in customer-facing roles
• delivering excellent service
• Confident handling guest queries and front desk duties
• Strong communication skills with guests and internal teams
• Ability to work efficiently in a fast-paced environment
• Team player with good organisational and problem-solving skills

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.