Arcade Host: Create Joyful Moments at a Top Theme Park

HB Leisure; Hempstalls; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Daily Bonus Scheme

Flexible working hours

Recommend A Friend Bonus

Retail & F&B discounts

Wellbeing resources and virtual GP

Travel to other locations

Tickets to Merlin attractions

Subsidised food and drink

Staff parking

Employee events

Job summary

HB Leisure Ltd is hiring for a Customer Service Assistant (Arcade Host) at Alton Towers Resort. You will welcome guests, ensure high-quality service, restock prizes, and keep the arcade area clean and functional.

This is a fast-paced outdoor role requiring reliability, strong communication, and a hospitality mindset. HB Leisure offers opportunities to travel to other locations and a variety of benefits while working in the UK's No.1 theme park.

Qualifications

• Customer-facing experience or demonstrated strong service mindset.
• Clear and friendly communication, with an emphasis on guest satisfaction.
• Positive, energetic personality and willingness to engage with guests.
• Reliable and punctual, with a strong work ethic.
• Hospitality-focused approach to guest experiences and games areas.
• Comfortable working outdoors in all weather conditions.
• Able to work flexible shifts including weekends and holidays.
• Ability to follow established procedures and safety guidelines.

Responsibilities

• Greet guests and deliver excellent customer service.
• Restock prize inventory and manage prize distribution.
• Maintain cleanliness and tidiness of arcade areas and games.
• Report machine issues and maintenance needs to management.
• Support daily arcade operations and guest engagement.

Skills

Customer service

Communication skills

Positive attitude

Reliability

Hospitality

Outdoor work

Flexible availability

Follow instructions

Job description

HB Leisure Ltd is hiring for a Customer Service Assistant (Arcade Host) at Alton Towers Resort. You will welcome guests, ensure high-quality service, restock prizes, and keep the arcade area clean and functional.

This is a fast-paced outdoor role requiring reliability, strong communication, and a hospitality mindset. HB Leisure offers opportunities to travel to other locations and a variety of benefits while working in the UK's No.1 theme park.