Customer Service Assistant (Arcades)

HB Leisure Ltd.; Alton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Daily bonus

Flexible hours

Employee discounts

Wellbeing resources

Tickets to Merlin attractions

Subsidised canteen

Discount on Merlin sites

Free parking

Employee transport bus

Travel opportunities

Job summary

HB Leisure Ltd is seeking a Customer Service Assistant (Arcade Host) for Alton Towers Resort. You will welcome guests, ensure excellent service, restock prizes, and help keep the arcade area tidy while supporting daily operations.

Join a global games and amusements leader offering adventurous travel opportunities and benefits across Merlin sites. This is a great chance to work outdoors, engage guests, and grow within a vibrant leisure brand.

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to work outdoors year-round.
• Excellent communication in English.

Responsibilities

• Welcome guests and provide great customer service.
• Stock and manage prize inventory.
• Maintain arcade cleanliness and tidiness.
• Report machine issues.
• Support general arcade operations.

Skills

Customer service

Communication

Positive attitude

Reliability

Job description

Interested in working in the UK’s No.1 theme park? Are you wanting to work in a historic scenic site with over 200 years of history? Does the idea of making a customer’s day memorable excite you? Then this is the role for you!

HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Arcade Host) at Alton Towers Resort.

As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.

Your Duties & Responsibilities

• Welcome guests and provide great customer service
• Manage and restock prize inventory
• Ensure the cleanliness and tidiness of the arcade and games
• Report any machine issues and needed repairs to management
• Support general arcade operations

Who Are HB Leisure Ltd?

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

In return we will offer you

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&C's)
• Discounts to hundreds of tops retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
• 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
• Subsidised food and drink on shift in our onsite canteen.
• 10% discount in retail and food & beverage units across Merlin sites.
• Access to discounted employee bus service.
• Free onsite parking, both on shift and when visiting the park as a guest.
• Access to employee exclusive events, such as Scarefest preview night.

Person Specification

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor setting all year round