Customer Service Assistant (Arcades)

HB Leisure; Hempstalls; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Daily Bonus Scheme

Flexible working hours

Recommend A Friend Bonus

Retail & F&B discounts

Wellbeing resources and virtual GP

Travel to other locations

Tickets to Merlin attractions

Subsidised food and drink

Staff parking

Employee events

Job summary

HB Leisure Ltd is hiring for a Customer Service Assistant (Arcade Host) at Alton Towers Resort. You will welcome guests, ensure high-quality service, restock prizes, and keep the arcade area clean and functional.

This is a fast-paced outdoor role requiring reliability, strong communication, and a hospitality mindset. HB Leisure offers opportunities to travel to other locations and a variety of benefits while working in the UK's No.1 theme park.

Qualifications

• Customer-facing experience or demonstrated strong service mindset.
• Clear and friendly communication, with an emphasis on guest satisfaction.
• Positive, energetic personality and willingness to engage with guests.
• Reliable and punctual, with a strong work ethic.
• Hospitality-focused approach to guest experiences and games areas.
• Comfortable working outdoors in all weather conditions.
• Able to work flexible shifts including weekends and holidays.
• Ability to follow established procedures and safety guidelines.

Responsibilities

• Greet guests and deliver excellent customer service.
• Restock prize inventory and manage prize distribution.
• Maintain cleanliness and tidiness of arcade areas and games.
• Report machine issues and maintenance needs to management.
• Support daily arcade operations and guest engagement.

Skills

Customer service

Communication skills

Positive attitude

Reliability

Hospitality

Outdoor work

Flexible availability

Follow instructions

Job description

Interested in working in the UK’s No.1 theme park? Are you wanting to work in a historic scenic site with over 200 years of history? Does the idea of making a customer’s day memorable excite you? Then this is the role for you!

HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Arcade Host) at Alton Towers Resort.

As aCustomer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.

Your Duties & Responsibilities:

• Welcome guests and provide great customer service
• Manage and restock prize inventory
• Ensure the cleanliness and tidiness of the arcade and games
• Report any machine issues and needed repairs to management
• Support general arcade operations

Who Are HB Leisure Ltd?

HB Leisureis the global leader in skilled games and amusements,operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here atHB Leisure, we don't just open doors to a career in theleisure industry, and we also offer theopportunity to travel the globe to experience working in our other incredible locations!

In return we will offer you:

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus(Subject to T&C's)
• Discounts to hundreds of tops retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
• 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
• Subsidised food and drink on shift in our onsite canteen.
• 10% discount in retail and food & beverage units across Merlin sites.
• Access to discounted employee bus service.
• Free onsite parking, both on shift and when visiting the park as a guest.
• Access to employee exclusive events, such as Scarefest preview night.

Person Specification:

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor setting all year round
• Are able to offer good availability on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don't you join us working in afun theme park environmentanddevelop skillsthat will be recognised throughout your career!