Hostel Operations Lead: Guest Experience & Team Leadership

Beds & Bars; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

50% off food and drinks across Beds &

Discounts on stays at partner hostels

Footsteps Program (career progression)

Free wellbeing support

Rewards and recognition (cash bonuses)

Job summary

Beds & Bars in London is seeking an Assistant Manager to work with the General Manager across hostel rooms and the pub floor. You’ll supervise daily operations, lead the team, help with rotas and training, and keep morale high.

You’ll look after guests, answer questions, sort problems, and make them feel welcome, while monitoring budgets and stock. You’ll help plan events and keep the atmosphere lively, with perks like staff discounts, career progression, wellbeing support, and rewards.

Qualifications

• Minimum requirement: solid supervisory experience.

Responsibilities

• Supporting the General Manager and ensuring daily operations run smoothly.
• Leading the team; assisting with rotas, training, and maintaining high morale.
• Looking after guests; answering questions, solving problems, and making them feel welcome.
• Monitoring budgets and stock to ensure targets are met.
• Helping plan events and keep the atmosphere lively.

Job description

Beds & Bars in London is seeking an Assistant Manager to work with the General Manager across hostel rooms and the pub floor. You’ll supervise daily operations, lead the team, help with rotas and training, and keep morale high.

You’ll look after guests, answer questions, sort problems, and make them feel welcome, while monitoring budgets and stock. You’ll help plan events and keep the atmosphere lively, with perks like staff discounts, career progression, wellbeing support, and rewards.