Hostel Manager

Beds and Bars; London Borough of Southwark; Sur place; GBP 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

50% off food and drinks across Beds &|

Discounts on accommodation at Beds & B

Recognition awards and team trips

Free mental health support and counsel

Résumé du poste

Beds & Bars seeks a proactive Hostel Manager to lead daily hostel operations, oversee a diverse team, and ensure exceptional guest experiences across nights and peak periods. The role blends front-of-house leadership, financial oversight, and safety compliance while promoting a lively, welcoming atmosphere for travellers from around the world.

You will manage check-ins, coordinate housekeeping, drive occupancy, and collaborate with marketing for events.

Qualifications

• Strong leadership and people management capabilities.
• Excellent customer service and guest-relations focus.
• Proven experience in hostel/hospitality operations.
• Good budgeting, cost control and revenue-enhancing skills.
• Ability to recruit, train and supervise diverse teams.

Responsabilités

• Oversee day-to-day hostel operations and guest experiences.
• Lead recruitment, training and performance reviews for staff.
• Coordinate front desk, housekeeping and facilities for smooth handovers.
• Manage budgets, expenses and profitability with pricing strategies.
• Ensure health, safety and security compliance across all areas.
• Monitor inventory, supplies and vendor relationships.
• Organize events and activities to foster community.
• Track KPIs and implement improvements to drive occupancy.

Connaissances

Leadership

Customer service

Operational management

Budgeting

Staff recruitment

Communication

Outils

Property management systems

Description du poste

About Beds & Bars

Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 12 cities and eight countries. At the heart of what we do are the four pillars of our mission: safety, security, fun, and value for money.

Our motto, “Live Your Life,” reflects our dedication to creating unforgettable experiences for everyone—whether they’re our team members, guests, or customers. We are passionate about people and pride ourselves on fostering a supportive, inclusive, and dynamic work environment.

Role Overview

As Hostel Manager, you will oversee all aspects of hostel operations, from managing a diverse team to delivering exceptional guest experiences. You will take charge of day-to-day management, ensuring smooth operations, profitability, and compliance while cultivating a lively and welcoming atmosphere for travelers from around the globe.

This role requires excellent leadership, problem-solving, and customer service skills. You will thrive in a collaborative environment, balancing multiple responsibilities with precision and professionalism. Flexibility is key, as you will work shifts, including evenings, weekends, and holidays, to ensure the hostel operates smoothly 24/7.

Key Responsibilities

Guest Relations

• Ensure exceptional guest experiences by addressing inquiries, resolving complaints, and accommodating special requests promptly and professionally.
• Build strong rapport with guests to create a welcoming and community-driven environment.

Team Management

• Recruit, train, and supervise team members across all departments, ensuring high performance and morale.
• Prepare team schedules, conduct performance reviews, and foster a positive workplace culture.

Operations Management

• Oversee daily operations, including check-ins/check-outs, housekeeping schedules, room assignments, and facility maintenance.
• Ensure smooth coordination between reception, housekeeping, and other departments.

Financial Management

• Manage budgets, monitor expenses, and develop strategies to optimize profitability.
• Implement effective pricing strategies to maintain high occupancy rates.

Health and Safety Compliance

• Ensure compliance with all health and safety regulations, including fire safety, sanitation, and security protocols.
• Conduct routine inspections to maintain a safe and clean environment for guests and staff.

Inventory and Supplies

• Monitor inventory levels, manage ordering, and ensure proper functioning of facilities such as kitchens, laundry, and common areas.

Events and Activities

• Organize and promote hostel events, tours, and activities to enhance guest experiences and foster a sense of community.
• Collaborate with the marketing team to drive engagement and participation.

Performance Monitoring

• Set and monitor key performance indicators (KPIs) to evaluate operational success.
• Identify areas for improvement and implement corrective actions as needed.

Skills and Attributes

Leadership and Management

• Strong ability to lead, motivate, and manage diverse teams in a dynamic environment.

Customer Service Excellence

• Exceptional interpersonal skills to engage with guests and resolve issues effectively.

Operational Expertise

• Proficient in hostel operations, including reservation systems, housekeeping coordination, and facility management.
• Experience managing budgets, financial reports, and operational strategies.

Problem-Solving and Adaptability

• Ability to handle unexpected situations calmly and effectively, ensuring smooth operations at all times.

Additional Skills

• Strong organizational and multitasking abilities to manage competing priorities.
• Excellent communication skills, both verbal and written, to interact with team members, guests, and stakeholders.
• Familiarity with property management systems and other hospitality technology is an advantage.

Physical Requirements

• Ability to stand for extended periods during busy shifts.
• Occasionally lift or carry items (up to 20 kg).
• Comfortable working in a fast-paced environment, including evenings, weekends, and holidays.

Training and Development

At Beds & Bars, we are committed to your professional growth through our award-winning Footsteps Program.

What to Expect:

• A structured career development pathway designed to take you from entry-level to General Manager in five steps.
• Comprehensive training through on-the-job learning, workshops, and e-learning modules.
• Access to Mapal powered by Flow, our online training platform for continuous development.

Workshops Include:

• Introduction to Finance, Risk Assessment, Time Management, and Recruitment.
• Cross-training in all departments to develop a well-rounded skill set.

With our support, you’ll have the tools and opportunities to achieve your personal and professional goals while contributing to a vibrant, dynamic workplace.

Why Join Us?

• Be part of a thriving company that values people, innovation, and community.
• Enjoy working in a lively, fast-paced environment that celebrates diversity and teamwork.
• Gain access to industry-recognized certifications and career advancement opportunities.

Perks and Benefits:

• 50% off food and drinks across Beds & Bars locations.
• Discounts on accommodation at St Christopher’s Inns and partner properties worldwide.
• Recognition awards, team trips, and incentive programs.
• Free mental health support and counseling services.

Ready to lead and inspire in the heart of the hospitality industry?

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.