Hostel Manager

Beds and Bars Group; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

50% off food & drinks

Discounts on accommodation

Recognition awards

Free mental health support

Job summary

Beds & Bars is seeking an experienced Hostel Manager to oversee day-to-day hostel operations across multiple departments and sites. You will lead a diverse team, ensure exceptional guest experiences, manage budgets and implement pricing to sustain high occupancy, while guaranteeing safety and regulatory compliance.

The role requires flexibility to work evenings, weekends and holidays in a fast-paced hospitality environment, with opportunities for career progression through our Footsteps Program.

Qualifications

• Experience leading hostel or hospitality teams.
• Strong guest service and conflict resolution skills.
• Ability to manage budgets and pricing strategies.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Guest Relations: address inquiries, resolve complaints, and accommodate requests promptly.
• Team Management: recruit, train and supervise staff; schedule and review performance.
• Operations Management: oversee check-ins/outs, housekeeping, room assignments and facilities.
• Financial Management: monitor budgets and profitability; implement pricing strategies.
• Health and Safety Compliance: ensure regulations, conduct inspections and safety drills.
• Inventory and Supplies: manage stock, ordering and facilities maintenance.
• Events and Activities: organise hostel events and collaborate with marketing.
• Performance Monitoring: track KPIs and drive continuous improvement.

Skills

Leadership

Guest relations

Team management

Operations management

Financial management

Health and safety

Inventory management

Events coordination

KPI monitoring

Problem solving

Communication

Tools

Reservation system

Property Management System (PMS)

Job description

About Beds & Bars

Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 12 cities and eight countries. At the heart of what we do are the four pillars of our mission: safety, security, fun, and value for money.

About Beds & Bars

Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 12 cities and eight countries. At the heart of what we do are the four pillars of our mission: safety, security, fun, and value for money.

Role Overview

As Hostel Manager, you will oversee all aspects of hostel operations, from managing a diverse team to delivering exceptional guest experiences. You will take charge of day-to-day management, ensuring smooth operations, profitability, and compliance while cultivating a lively and welcoming atmosphere for travelers from around the globe.

This role requires excellent leadership, problem-solving, and customer service skills. You will thrive in a collaborative environment, balancing multiple responsibilities with precision and professionalism. Flexibility is key, as you will work shifts, including evenings, weekends, and holidays, to ensure the hostel operates smoothly 24/7.

Key Responsibilities

Guest Relations

• Ensure exceptional guest experiences by addressing inquiries, resolving complaints, and accommodating special requests promptly and professionally.
• Build strong rapport with guests to create a welcoming and community-driven environment.

Team Management

• Recruit, train, and supervise team members across all departments, ensuring high performance and morale.
• Prepare team schedules, conduct performance reviews, and foster a positive workplace culture.

Operations Management

• Oversee daily operations, including check-ins/check-outs, housekeeping schedules, room assignments, and facility maintenance.
• Ensure smooth coordination between reception, housekeeping, and other departments.

Financial Management

• Manage budgets, monitor expenses, and develop strategies to optimize profitability.
• Implement effective pricing strategies to maintain high occupancy rates.

Health and Safety Compliance

• Ensure compliance with all health and safety regulations, including fire safety, sanitation, and security protocols.
• Conduct routine inspections to maintain a safe and clean environment for guests and staff.

Inventory and Supplies

• Monitor inventory levels, manage ordering, and ensure proper functioning of facilities such as kitchens, laundry, and common areas.

Events and Activities

• Organize and promote hostel events, tours, and activities to enhance guest experiences and foster a sense of community.
• Collaborate with the marketing team to drive engagement and participation.

Performance Monitoring

• Set and monitor key performance indicators (KPIs) to evaluate operational success.
• Identify areas for improvement and implement corrective actions as needed.

Skills and Attributes

Leadership and Management

• Strong ability to lead, motivate, and manage diverse teams in a dynamic environment.

Customer Service Excellence

• Exceptional interpersonal skills to engage with guests and resolve issues effectively.

Operational Expertise

• Proficient in hostel operations, including reservation systems, housekeeping coordination, and facility management.
• Experience managing budgets, financial reports, and operational strategies.

Problem-Solving and Adaptability

• Ability to handle unexpected situations calmly and effectively, ensuring smooth operations at all times.

Additional Skills

• Strong organizational and multitasking abilities to manage competing priorities.
• Excellent communication skills, both verbal and written, to interact with team members, guests, and stakeholders.
• Familiarity with property management systems and other hospitality technology is an advantage.

Physical Requirements

• Ability to stand for extended periods during busy shifts.
• Occasionally lift or carry items (up to 20 kg).
• Comfortable working in a fast-paced environment, including evenings, weekends, and holidays.

Training and Development

At Beds & Bars, we are committed to your professional growth through our award-winning Footsteps Program.

What to Expect:

• A structured career development pathway designed to take you from entry-level to General Manager in five steps.
• Comprehensive training through on-the-job learning, workshops, and e-learning modules.
• Access to Mapal powered by Flow, our online training platform for continuous development.

Workshops Include:

• Introduction to Finance, Risk Assessment, Time Management, and Recruitment.
• Cross-training in all departments to develop a well-rounded skill set.

Why Join Us?

• Be part of a thriving company that values people, innovation, and community.
• Enjoy working in a lively, fast-paced environment that celebrates diversity and teamwork.
• Gain access to industry-recognized certifications and career advancement opportunities.

Perks and Benefits:

• 50% off food and drinks across Beds & Bars locations.
• Discounts on accommodation at St Christopher's Inns and partner properties worldwide.
• Recognition awards, team trips, and incentive programs.
• Free mental health support and counseling services.

Ready to lead and inspire in the heart of the hospitality industry?

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.