Hostel Manager

Hostelling Scotland; Oldham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A nonprofit charity is seeking a Hostel Manager to oversee operations at the Glen Affric Youth Hostel in the Highlands. Responsibilities include delivering high-quality guest service, ensuring health and safety compliance, and managing a small team. The position offers live-in accommodation and is well suited for individuals with a strong customer service background, solid communication skills, and an understanding of health and safety protocols. This is an opportunity to work in a beautiful, remote location surrounded by nature.

Benefits

Membership of Hostelling Scotland

Employee Assistance Programme

Pension and holidays

Uniform provided

Qualifications

• Experience in a customer-facing role in hospitality with team management.
• Confident communication skills, both verbal and written.
• Understanding of health and safety regulations.
• Business acumen in financial and budget management.
• Knowledge of data protection protocols.

Responsibilities

• Manage day-to-day operations of the hostel.
• Ensure high standards of guest service and safety.
• Implement operational plans and compliance with policies.
• Enhance guest experience based on feedback.

Skills

Customer service

Team management

Communication skills

Health and safety knowledge

Budget management

Adaptability

Job description

Hostel Manager - Accommodation Available - Beauly, Highland

• Location: Glen Affric Youth Hostel (Allt Beithe , Glen Affric, Cannich, IV4 7ND)
• Contract: Fixed Term Contract, 16/Mar/2026 until 25/Sep/2026
• Hours Per Week: 40.00 Hours (Working 4 weeks on with 2 weeks off)
• Salary: Competitive
• Accommodation: This is a live in position

Are you interested in running a youth hostel, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you too can enjoy the buzz of the outdoors taking advantage of hillwalking, climbing and many other outdoor activities right on your doorstep and explore amazing surroundings in your spare time?

With hostels at the foot of mountains, the banks of lochs or a stone’s throw away from the beach each of our hostels offers something different.

As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.

Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference!

We are currently seeking self-motivated and enthusiastic individual with commitment to provide an excellent customer service at our Glen Affric Youth Hostel, surrounded by breath-taking mountains and wonderful scenery

About the role:

Reporting to the Inverness Group Manager, you will:

• provide professional, efficient and effective day-to-day business hostel management
• deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
• enhances guest experience and exceed their expectations, including dealing with direct guests feedback in a professional manner
• take all reasonable steps to ensure the health and safety and security of the guests and visitor at all times
• implement strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives

Suitable applicant will have:

• Worked successfully in a customer facing role with experience of managing a small team in similar hospitality surroundings and commitment to excellent customer service
• Excellent, confident communication skill, verbally and in writing, dealing with people at all levels
• High degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice.
• Business acumen including financial and budget management
• Excellent understanding of relevant data protection protocol
• Understanding hostel asset management and contracts and contractor management
• Flexible and adaptable approach to work to changing workload and priorities during busy times

Additional Information:

• Due to the remoteness (nearest village 7 miles) the post holder will not have access to local shop facilities and should be prepared to self manage within this time.
• To be self-sufficient and able to and able to adapt to a pattern of concentrated work
• Due to the remoteness of the location, there is no phone or wifi coverage.
• Live accommodation is provided however, kitchen and bathroom facilities are shared with guests.
• All successful candidates are required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to present an evidence of your right to work in the UK prior to start with us.

We can offer:

• Membership of Hostelling Scotland
• Employee Assistance Programme
• Pension and holidays
• Uniform is provided