Host Team Lead - Create Memorable Guest Experiences

Village Hotels; Cheadle; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Gym membership

Hotel stays from £20

Food & drink discount

Friends & family discount

Brand discounts

Mental health support

Job summary

Village Hotels in the United Kingdom is seeking a proactive Host Manager to lead our Front Desk and lobby team. You’ll blend warm personal service with technology, read the room, resolve issues on the spot, and ensure a flawless checkout that leaves guests keen to return.

You’ll coach performers, manage wage costs to brand standards, drive upselling, and push daily ADR/occupancy targets. If you bring energy, a hands-on leadership style, and a passion for hospitality, we want to hear from you.

Qualifications

• Experience leading front desk or lobby teams in hospitality.
• Ability to blend warm service with technology.
• Strong communication and problem-solving skills.

Responsibilities

• Read the room and tailor guest arrivals with a warm personal touch.
• Resolve issues on the spot and ensure a memorable checkout.
• Coach and recruit team members; manage wage costs to standards.
• Drive upselling and monitor daily ADR and occupancy targets.

Skills

Guest service

Team leadership

Conflict resolution

Upselling

Communication

Job description

Village Hotels in the United Kingdom is seeking a proactive Host Manager to lead our Front Desk and lobby team. You’ll blend warm personal service with technology, read the room, resolve issues on the spot, and ensure a flawless checkout that leaves guests keen to return.

You’ll coach performers, manage wage costs to brand standards, drive upselling, and push daily ADR/occupancy targets. If you bring energy, a hands-on leadership style, and a passion for hospitality, we want to hear from you.