Host Team Manager: Lead Warm Welcomes & Guest Experience

Village Hotels - Cheadle; Cheadle; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

Employee Assistance Programme

Job summary

Village Hotels - Cheadle is seeking a proactive Host Manager to lead the lobby team and deliver warm, personal guest experiences. You’ll blend technology with human empathy to welcome guests, resolve issues on the spot, and ensure a memorable check-out.

You’ll drive upselling, manage wage costs, and coach a high-performing team to hit daily targets and maintain brand standards across a busy shift.

Responsibilities

• The Frontline Experience: Driving a warm, vibrant welcome. You and your team will read individual guest needs, blending the speed of our technology with actual human empathy to leave a lasting impression.
• The Problem Solving: Dealing with complaints politely and positively on the spot. You know that turning a frustrated guest into a loyal advocate takes a thick skin, emotional intelligence, and quick thinking.
• The Commercial Reality: Understanding the numbers. You will drive upselling, manage wage costs to align with brand standards, investigate daily discrepancies, and push your team to hit those crucial Average Daily Rate and 100% Club Fill targets.
• The Team Leadership: Recruiting high performers, coaching daily, and holding regular coffee chats to build a supportive culture. You will ensure everyone knows their targets, understands the products, and feels genuinely motivated to succeed.

Job description

Village Hotels - Cheadle is seeking a proactive Host Manager to lead the lobby team and deliver warm, personal guest experiences. You’ll blend technology with human empathy to welcome guests, resolve issues on the spot, and ensure a memorable check-out.

You’ll drive upselling, manage wage costs, and coach a high-performing team to hit daily targets and maintain brand standards across a busy shift.