Host Team Lead – Guest Experience & Leadership

Village Hotel; Cheadle; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Gym membership

Hotel stays at £20 across 35 hotels

Food & Drink 50% off

Friends & Family 25% off F&B

Retail & Lifestyle discounts

Employee assistance programme

Job summary

Village Hotel is seeking an energetic Host Manager to lead the shift and create memorable guest experiences. You will guide the Host Team, blend fast technology with genuine warmth, and ensure every guest feels valued from check-in to check-out.

You’ll drive a friendly, efficient frontline, resolve issues on the spot, and manage commercial goals such as upselling and wage costs while keeping brand standards. A proactive, people-focused leader will thrive here.

Qualifications

• Experience leading a front-of-house team in a busy hospitality setting.
• Strong guest-service orientation with ability to read guests and resolve issues on the spot.
• Ability to manage costs, upsell, and hit targets like ADR and occupancy.

Responsibilities

• The Frontline Experience: Drive a warm, vibrant welcome and read guest needs, blending technology with empathy.
• The Problem Solving: Handle complaints politely on the spot and turn frustration into loyalty.
• The Commercial Reality: Upsell, manage wage costs to brand standards, and push targets (ADR, 100% Club Fill).
• The Team Leadership: Recruit, coach daily, and maintain a motivated, high-performing shift culture.

Skills

Guest service

Team leadership

Upselling

Conflict resolution

Job description

Village Hotel is seeking an energetic Host Manager to lead the shift and create memorable guest experiences. You will guide the Host Team, blend fast technology with genuine warmth, and ensure every guest feels valued from check-in to check-out.

You’ll drive a friendly, efficient frontline, resolve issues on the spot, and manage commercial goals such as upselling and wage costs while keeping brand standards. A proactive, people-focused leader will thrive here.